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ITIL Foundation Training and Examination - Chennai
Monday, 24 August, 2015Item details
City:
Chennai, Tamil Nadu
Offer type:
Offer
Item description
ITIL Foundation Training and Examination
ABOUT THE COURSE
The course of ITIL® FOUNDATION presents the topics, basic concepts, processes, functions, activities, challenges, benefits and key indicators of performance presented through the service lifecycle based on best practices presented on ITIL framework.
This course is structured to 3 (three) days of duration, total of 21 (twenty one) hours, with the trainees and the trainer on a classroom, including exercises and quizzes along the course, and a mock exam on the last day.
The course is prepared to fulfill the needs of professionals which want to know the fundamentals of ITIL framework, and certify themselves on ITIL FOUNDATION level.
Upon successful completion of the examination the candidate will be rewarded with the ITIL Foundation certification and the attributed 2 credits that can be used to achieve the ITIL Expert Level. Successful completion of the Foundation qualification fulfils the prerequisite entry criteria for the ITIL Intermediate Level.
PROGRAM
1. Introduction, Competence and training
2. Service Management as a Practice
3. ITIL Service Lifecycle
4. Generic Concepts and Definitions
5. Key Principles and Models
6. Service Strategy
7. Service Design
8. Service Transition
9. Service Operation
10. Continual Service Improvement
11. Mock Exam Simulation
ABOUT THE COURSE
The course of ITIL® FOUNDATION presents the topics, basic concepts, processes, functions, activities, challenges, benefits and key indicators of performance presented through the service lifecycle based on best practices presented on ITIL framework.
This course is structured to 3 (three) days of duration, total of 21 (twenty one) hours, with the trainees and the trainer on a classroom, including exercises and quizzes along the course, and a mock exam on the last day.
The course is prepared to fulfill the needs of professionals which want to know the fundamentals of ITIL framework, and certify themselves on ITIL FOUNDATION level.
Upon successful completion of the examination the candidate will be rewarded with the ITIL Foundation certification and the attributed 2 credits that can be used to achieve the ITIL Expert Level. Successful completion of the Foundation qualification fulfils the prerequisite entry criteria for the ITIL Intermediate Level.
PROGRAM
1. Introduction, Competence and training
2. Service Management as a Practice
3. ITIL Service Lifecycle
4. Generic Concepts and Definitions
5. Key Principles and Models
6. Service Strategy
7. Service Design
8. Service Transition
9. Service Operation
10. Continual Service Improvement
11. Mock Exam Simulation
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